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Knowledge base
Master
COVID-19 | Corona
8
General information COVID19 (Coronavirus)
My booking is cancelled by the airline. What to do?
I don't want to travel, but my booking is not cancelled (yet)
Flexible rebooking for new bookings
I want/have an Open booking. What to do?
See all 8 articles
Check in
5
How and when do I check in online?
How do I check-in for my low-cost booking (e.g. Ryanair/Laudamotion, Easyjet, Wizzair, Vueling)?
Where do I find my booking reference and/or ticket numbers?
Can I check in for a return flight already?
I am unable to check-in online. Can I check-in at the airport?
Travel Documents
8
I did not receive or lose my confirmation email
I did not receive my ticket!
When will I receive a ticket from the airline?
Is my passport valid to travel?
Will I need a visa to enter my destination?
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Changes
6
I would like to change my booking
I would like to change my booking and I have a flexible ticket
My name is spelled incorrect. Can I change this?
My date of birth is incorrect. Can I change this?
Can someone else travel on my ticket?
See all 6 articles
Cancellations
2
Can I cancel my ticket?
When can I expect my refund?
Seats
1
Can I reserve my seat(s)?
Baggage
6
What is my checked baggage allowance?
How do I book (extra) checked baggage?
What is my hand baggage allowance?
Can I bring special baggage (wheelchair/sports/music/medical equipment)?
Can I bring my pet?
See all 6 articles
Others
15
I have issues using my credit card (Visa or MasterCard)?
My flight is delayed and/or cancelled. Am I entitled to compensation?
Is it possible to book a hotel on your website?
Can I rent a car ahead of my travels?
Is it possible to reserve a parking spot?
See all 15 articles
